Frequently Asked Questions
How many devices does a subscription work on?
Each subscription plays on one device at a time. You can move it to another device whenever you like; watching on two devices at once needs a second subscription.
When is my subscription activated?
Instantly after payment. Your login details and confirmation arrive by email.
Why don’t you send login details on WhatsApp?
For your security, login details go to your registered email only. If you need them again we re-send them to the same email.
What happens when I renew?
You keep the same line and login; the new period is added after your current one ends.
Which app should I use?
On Fire TV Stick, Android TV and smart TVs we recommend Hot Player, which we activate for you by MAC address. Any Xtream Codes or M3U player also works. See the Apps page and the guides.
What internet speed do I need?
About 5 Mbps for HD and 15–20 Mbps for 4K, measured on the watching device itself.
What does “Max connections” mean?
The subscription is open on another device. Close the app there and try again.
Is there a free trial?
Trial requests are reviewed by our team. Contact us and tell us which device you use.
Can I get a refund?
Subscriptions activate instantly and are not refundable after activation; we commit to helping until your subscription works. See the refund policy.
I want to become a reseller.
See the reseller program, then contact us with your name, country and expected number of customers.
Useful links: Apps · Guides · Login errors · Refund Policy · Reseller
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