Error by error
| Message | What it means | Fix |
|---|---|---|
| Invalid / Wrong username or password | The server did not recognise the login. | Re-type it exactly as in your email. Copy-paste often adds a space at the end. |
| Authorization failed | The login was refused — usually a typo or the wrong server address. | Check the server URL and the username, character by character. |
| Max connections / Too many connections | The subscription is already playing on another device. | Close the app on the other device. One subscription plays on one device at a time. |
| Expired / Account expired | The subscription period has ended. | Renew — the same line and login continue, and the new period is added after the current one. |
Still refused?
If your subscription is active, the login is typed correctly and it is open on only one device, contact us. We re-send your login to your registered email — we never send login details inside a chat.
Avoid the error next time
- Use Hot Player on TVs: it signs in by MAC address, so there is nothing to mistype. How it works.
- Keep your M3U link private — it contains your login. Why.